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Contact Accu-Chek Customer Care

Get your questions answered by an Accu-Chek Customer Care representative. Chat and Phone support are available for most queries from 8:00 AM – 8:00 PM ET, Monday – Friday. Support for online purchases and subscriptions is available from 8:00 AM – 5:00 PM ET, Monday – Friday.

Please select your preferred method of communication below.

If you have a request for charitable support, please use the Charitable Donation Portal instead of this form.
If you have a media inquiry, please use the Media Inquiry form.

Chat Email Call
Are you sure? You will still receive a response to your inquiry, however, you will not receive additional Accu-Chek product updates or special offers by email.

Call Accu-Chek Customer Care

Blood glucose testing products: 1-800-858-8072

Data management tools and software: 1-800-628-3346

Healthcare professionals: 1-800-628-3346

Insulin pump systems: 1-800-688-4578

Online purchases and subscriptions: 1-800-816-4373

*Roche Diabetes Care, Inc., the maker of Accu-Chek products, communicates with customers to provide information on advances in diagnosis and healthcare, product innovations, and special offers. Roche does not provide your personal information to any third party without your permission, except Roche affiliates and business working on our behalf (such as companies that print and send our mailings). You may always opt out of future marketing communications by calling 1-800-858-8072 or contacting us at [email protected]. If you wish to unsubscribe from email communications, you may also click the unsubscribe link in any email you receive from us